The story so far for the IT/BPO industry, is one of breathtaking achievements. BFSI (Banking Financial Services Insurance) is an "early mover" outsourcer in any market. With a wide range of vertical processes, BFSI dominates the industry as a key vertical and thus finds special mention! The Story needs some new characters, some twists to old relationships, some levers not used before, new geographies and some new skills which makes the IT/BPO Industry more integral partners in business. This will speed them to a "Non Linear" growth path and more lasting annuity business... I made a useful summary here and thought of sharing it.. Hope it helps with brainstorming what suits a particular company !